Shipping policy

SHIPPING POLICY

Last updated: August 23, 2026

Thank you for shopping with Kama Glow Skin. This Shipping Policy explains our order processing times, delivery options, shipping charges, and procedures for delivery-related issues.

Shipping Destinations

Kama Glow Skin currently ships only to eligible addresses within the United States. We do not offer international shipping at this time.

Shipping availability to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may vary by carrier. Some services, including Express Shipping, may not be available for every address. The shipping options displayed at checkout are the services available for your order and destination.

Order Processing

Orders are generally processed within 1–2 business days after payment and order verification.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time. Orders placed on weekends or holidays begin processing on the next business day.

Shipping Methods and Rates

Kama Glow Skin offers the following shipping options:

Standard Shipping for orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping charge: $8.00 USD

Standard Shipping for orders of $70.00 USD or more
Estimated transit time: 3–5 business days
Shipping charge: Free

Express Shipping for eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping charge: $15.00 USD

The free-shipping threshold is calculated using the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

Shipping methods and rates available for the customer’s address will be shown at checkout. Transit times begin after processing is complete and the carrier accepts the package.

Total Estimated Delivery Time

Including order processing, estimated total delivery times are:

Standard Shipping: 4–7 business days

Express Shipping: 3–5 business days

Delivery times are estimates and are not guaranteed. Severe weather, holidays, carrier disruptions, emergencies, high order volume, or other circumstances outside our reasonable control may cause delays.

Taxes and Checkout Charges

Applicable sales taxes, including taxes on shipping or delivery charges where required by law, are calculated and displayed at checkout. The final order total shown before payment includes the applicable merchandise charges, shipping fees, and taxes.

Order Confirmation and Tracking

After an order is placed, the customer will receive an order confirmation at the email address provided during checkout. A shipping confirmation containing tracking information will be sent when the order leaves our facility.

Tracking information may take up to 48 hours to become active after the carrier receives the package. Orders containing multiple items may be shipped in separate packages, and each package may have its own tracking number.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, or access information when applicable.

If an address correction is needed, please contact us as soon as possible. We will try to assist before the order is processed, but we cannot guarantee that an address can be changed after fulfillment has begun. Kama Glow Skin is not responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. We may be unable to modify or cancel an order once it has entered fulfillment or has been transferred to the carrier.

These limitations do not affect any cancellation or refund rights provided by applicable consumer law, including rights relating to an unexpected shipping delay.

Unexpected Fulfillment Delays

If we determine that an order cannot be shipped within the stated processing timeframe, we will provide the customer with a delay notice and, when reasonably available, a revised shipping date.

The customer may agree to the revised date or cancel the affected order for a full and prompt refund to the original payment method. Where applicable law requires consent to the delay and we cannot obtain that consent, we will cancel the unshipped order and issue the required refund.

Carrier Delays and Lost Packages

After a package has been transferred to the carrier, delivery may be affected by carrier operations, weather, service interruptions, or other events beyond our reasonable control.

If tracking has not updated for an unusual period or the package appears to be lost, please contact us. We will review the tracking information and assist with an eligible carrier investigation or claim. Resolution times may depend on the carrier’s investigation process.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, customers should:

Confirm that the shipping address on the order is correct.

Check around the delivery location and with household members, neighbors, building staff, or mailroom personnel.

Allow a short period for a premature carrier delivery scan to update.

Contact the carrier and Kama Glow Skin promptly if the package remains missing.

We will assist with available carrier procedures, but the outcome of a delivery investigation may depend on the carrier’s records and findings.

Damaged, Incorrect, or Missing Items

Please inspect the order after delivery. If an item arrives damaged, incorrect, or missing, contact us promptly and provide the order number, a description of the issue, and clear photographs when applicable.

Customers should retain the product, shipping box, label, and original packaging until the review is complete. Depending on the circumstances, we may arrange a replacement, reshipment, or other remedy in accordance with our Return and Refund Policy and applicable law.

Returned or Undeliverable Packages

Packages may be returned to us because of an incorrect or incomplete address, an unclaimed shipment, delivery refusal, or repeated unsuccessful delivery attempts.

If a package is returned, we will contact the customer to discuss available options. When the return results from customer-provided address information or failure to accept delivery, additional reshipping charges may apply. Charges will not be imposed when the return was caused by our error or where prohibited by law.

Returns and Refunds

Product returns, exchanges, refund eligibility, and refund processing are governed by the Return and Refund Policy published on our website. If this Shipping Policy conflicts with a right that cannot legally be waived, the applicable consumer protection law will control.

Contact Information

For shipping questions or assistance with an order, please contact us:

Trade name: Kama Glow Skin

Email: support@kamaglow.online

Address: 13322 W Onondaga Trl, Homer Glen, IL 60491, United States

Phone: +1 (773) 859-1159